Shipping and Returns

Our USA and European warehouses ship orders in 24-48hrs, business days (M-F) excluding holidays. Please note that delivery timing after a shipment leaves our warehouse is dependent on carriers. 

We offer free standard shipping for all orders over $50, and variable rate expedited shipping with rates visible in checkout. For all orders shipping outside of the US, import duties or customs costs are not included in our checkout price.

A Note on Delivery Times:

It's been a weird year. We've had boats blocking canals, major flooding, volatile financial markets, and dramatic upheavals in global supply chains. (What's that, also a pandemic?) We are working to ensure our manufacturing and warehouse employees are safe at all costs and ask for your patience as we deliver your products as quickly as possible. 

Holiday Shopping:

As mentioned above—postal carriers across the globe are also incredibly strained this year. Some expedited delivery options will take longer than expected, and we cannot guarantee Next Day, Second Day, or other Expedited shipping dates. We recommend ordering early to ensure holiday delivery—no later than December 10th. That said, we couldn't imagine a better gift (for a friend, loved one, or yourself) than a Kaloud product. 

Our Return Policy

You have the right to return any product except for a Krysalis System or Aeolis Hose within 14 days without giving any reason.

The return period will expire after 14 days from the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of your order.

To exercise the return, you must inform us (Kaloud Europe GmbH, Landsberger Str. 302, 80687 München, interact@kaloud.com)) of your decision to return your order by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the return form attached to the goods, but it is not obligatory.

To meet the return deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Return

If you return your order, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your return request to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

We are aware of NON-AUTHORIZED parties selling COUNTERFEIT Kaloud® on Amazon and eBay as well as other online and retail outlets. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it.

Please note that Kaloud® will NOT honor any of our Money Back Guarantees for any products sold on Amazon or eBay or any other Non-Authorized Retailers. (AT THIS TIME WE HAVE NO AUTHORIZED SELLERS ON AMAZON OR EBAY IN ANY COUNTRY).  We recommend that you use caution in buying products from Non-Authorized resellers as some of these products may cause permanent damage to your health.